The rules that apply when you use this website, contact mosAIQ or purchase our services.
Effective date: July 4, 2026
Effective date: July 4, 2026 | Provider: Mosaiq AI LLC, a Florida limited liability company doing business as mosAIQ ("mosAIQ," "we," "us," or "our").
These Terms and Conditions ("Terms") govern your access to and use of the websites, workflow automations, AI agents, integrations, and related professional services (collectively, the "Services") provided by mosAIQ. By engaging us, accessing our site, or signing or otherwise accepting an agreement, proposal, order form, or statement of work that references these Terms, you ("you," "your," or the "Client") agree to be bound by them. These Terms apply prospectively from their effective date and do not retroactively alter agreements entered into before that date except to the extent an existing agreement validly incorporates later updates.
mosAIQ offers AI strategy, workflow design, implementation, integration, automation, configuration, monitoring, support, website design and development, domain and hosting provisioning, and related professional services. The specific scope, deliverables, timelines, and pricing for your engagement are set out in the applicable statement of work, order form, proposal, or master services agreement (each, an "Order"). Descriptions on our site are illustrative examples and are not guarantees of any particular outcome.
You must be at least 18 years old and legally able to enter into contracts. The Services are offered for business and commercial purposes, and you represent that you are engaging mosAIQ for such purposes and not as a consumer. If you accept these Terms or engage us on behalf of an organization, you represent and warrant that you have authority to bind it and to authorize the requested access, integrations, and processing.
If these Terms conflict with another governing document, the documents control in the following order of precedence: (1) a signed statement of work or order form; (2) a signed master services agreement; (3) these Terms; and (4) descriptions or content on our website. A later signed Order controls over an earlier one for the engagement it covers.
You agree to:
You remain responsible for your regulatory obligations, records, customer communications, and business decisions, including any decisions made based on AI outputs.
Deposit / onboarding payment. Unless an Order states otherwise, an initial deposit or onboarding payment is due before work begins. We are not obligated to schedule or start work until that payment is received.
No progress billing. Except where an Order expressly provides otherwise, engagements are billed as an initial deposit plus a final payment, without interim progress invoices.
Final payment and services rendered. The final payment is due before launch, publication, or delivery of the final Deliverable, as stated in the applicable Order. Upon receipt of the final payment, all services for that engagement are deemed fully rendered. Invoices not otherwise scheduled in an Order are due upon receipt, and overdue amounts accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.
Recurring subscriptions. Hosting, backups, monitoring, support, and other ongoing services are billed on a recurring basis as described in Section 8 and the applicable Order.
Third-party expenses. Third-party costs required to deliver the engagement as scoped are included in our fees unless the Order states otherwise. Amounts paid to third parties (for example, domain registration, platform, or license fees) are non-refundable once incurred. Third-party products or subscriptions you request beyond the scoped engagement may be billed separately as set out in the Order.
Capacity reserved. "Capacity is reserved" means we have scheduled and allocated personnel, tooling, and time to your engagement. Because that capacity cannot be reassigned on short notice, deposits and amounts attributable to reserved capacity are non-refundable even if you delay, reduce, or cancel the engagement.
Non-refundable. All fees are non-refundable once work is performed or capacity is reserved. You are responsible for applicable taxes, and you may not withhold or offset any amount owed.
Effect of non-payment on acceptance and ownership. Deemed acceptance under Section 6 occurs on the events described there regardless of payment status; however, ownership of and license rights in Deliverables transfer only upon full payment as described in Section 15. Non-payment is a material breach and does not reverse acceptance or entitle you to a refund of amounts already earned.
This section applies to the delivery of websites, workflow automations, AI agents, automations, and custom development ("Deliverables").
Start of the review period. The review period begins on the calendar day following delivery of written notice that the Deliverable is available for review, and runs for seven (7) consecutive calendar days (weekends included). Notice may be provided by email, project-management platform, or another written channel customarily used by the parties.
Revision requests. During the review period, the Client may submit a reasonable number of consolidated correction and revision requests, provided the requests remain within the agreed scope and do not materially change the approved design, functionality, integrations, strategy, or requirements.
One consolidated revision. When the review period ends, we will compile the in-scope requests submitted during that period and make one (1) consolidated revision addressing them, subject to technical feasibility.
Out of scope. The following are outside the review-and-revision process and are handled as new, separately quoted work: new pages; new integrations; new functionality; replacement of approved designs; rewriting substantial content; changes caused by a third-party platform; requests inconsistent with earlier approvals; and new regulatory or accessibility requirements arising after approval.
Deemed acceptance. A Deliverable is deemed accepted at the earlier of: (a) the end of the review period if no in-scope requests are submitted; (b) delivery of the consolidated revision; or (c) the point at which the Client deploys, launches, publishes, distributes, commercially uses, authorizes production use of, or grants employees or customers access to the Deliverable, or directs mosAIQ to proceed to the next phase. Changes requested after acceptance are subject to additional fees, quoted before work begins.
AI and automation systems are probabilistic and may produce incomplete, inaccurate, outdated, biased, or unexpected results. We do not guarantee uninterrupted operation, accuracy, or any specific business outcome. The Client is responsible for reviewing AI outputs before relying on them and assumes all risk arising from its use of, or reliance on, AI outputs. AI outputs and the Services do not constitute legal, medical, financial, tax, employment, insurance, or other licensed professional advice, and must not be relied on as such.
Ownership; license; acknowledgment. For new website clients, the domain name and hosting are purchased and owned by mosAIQ and are included in the engagement. The Client acknowledges and agrees that, where mosAIQ provides the website and/or domain, mosAIQ owns and retains ownership of the hosted website, its underlying code and design, and any mosAIQ-registered domain, both during and after the term. During an active, paid subscription, the Client receives a non-exclusive, non-transferable license to use the hosted website and, where applicable, the mosAIQ-registered domain; that license ends when the subscription ends. Clients who provide their own domain continue to own that domain.
First-year inclusion. Hosting and backups are included at no additional charge for the first year following launch of a new website.
Recurring fee after year one. Before the complimentary period expires, mosAIQ will notify the Client of the applicable hosting plan and recurring fee. No recurring charge will begin unless the fee and billing frequency were disclosed in the applicable Order, checkout, renewal notice, or written authorization.
What hosting includes. Unless an Order states otherwise, recurring hosting includes, on a commercially reasonable basis: an SSL certificate, routine backups, standard security updates, and reasonable technical support. The following are not included unless expressly stated in an Order: content or design edits, restore services beyond routine backups, domain renewal, email hosting, malware remediation, and any specific uptime commitment.
No guarantee; data loss. Hosting, backups, SSL, security updates, and support are provided on a commercially reasonable, "as available" basis with no guarantee of uninterrupted availability, error-free operation, or that backups will be complete or recoverable. mosAIQ is not liable for downtime, service interruptions, security incidents, or loss of or damage to data, and its sole obligation for any such event is to use commercially reasonable efforts to restore service or to restore data from the most recent available backup.
Automatic billing and consent. Recurring fees are charged automatically to the ACH account or credit card on file. The applicable Order will disclose the recurring amount or calculation method, billing frequency, initial term, and renewal term. By authorizing the payment method at checkout or on the Order, you consent to recurring charges until you cancel. You agree to keep a valid payment method on file.
Cancellation. The Client may cancel recurring hosting by written notice to billing@mymosaiq.com, subject to any minimum commitment stated in the applicable Order. Cancellation becomes effective at the end of the then-current paid billing period unless otherwise required by law. Fees already paid are non-refundable except as required by law.
Effect of cancellation on the website. Where mosAIQ owns the website and/or domain, that ownership does not transfer to the Client, and access to the hosted site and mosAIQ-registered domain ends when the subscription ends. Before the effective cancellation date, the Client may request a one-time export of its own content and, where applicable, may request transfer or purchase of the site or domain on terms separately agreed in writing and contingent on payment of amounts then due. Where the Client provided its own domain, the Client retains that domain.
Non-payment. If a recurring charge cannot be collected, we may retry the charge and may suspend hosting and related Services as described in Section 20.
Where the Services include AI agents or automations that take actions, the Client is responsible for configuring approval thresholds, spending limits, access permissions, escalation paths, and human-review requirements. mosAIQ is not responsible for any action taken by an AI agent within the permissions, rules, credentials, or approval settings authorized by the Client, except to the extent directly caused by mosAIQ's willful misconduct.
You may not, and may not permit others to: use the Services to violate any law, facilitate fraud, or infringe any right; introduce malware or harmful code; probe, scan, or circumvent security or access controls; scrape, harvest, or use bots or automated means to access the Services except as expressly authorized; reverse engineer, decompile, or attempt to derive source code except to the extent permitted by law; resell or provide the Services to third parties without authorization; or use outputs as the sole basis for high-impact decisions where human review is legally or reasonably required. You are responsible for use of the Services by anyone acting through your accounts or credentials.
As between the parties, the Client retains ownership of its data ("Client Data"). The Client grants mosAIQ a limited right to access, process, transmit, and store Client Data solely to provide, secure, maintain, and improve the Services. mosAIQ will not use Client confidential information to train publicly available, generalized AI models unless the Client expressly authorizes such use in writing. Third-party AI providers may process prompts and inputs under their own terms; the Client is responsible for removing sensitive information it does not wish to transmit. On termination, Client Data is handled as set out in the applicable Order or, absent direction, deleted or returned within a commercially reasonable period, subject to legal retention requirements. Our collection and handling of personal information through the website are described in our Privacy Policy, which is incorporated into these Terms by reference.
The Client will not provide protected health information, payment-card data, biometric data, government identification numbers, or other specially regulated data unless the applicable Order expressly authorizes that data type and the parties have executed any required data-processing agreement, business associate agreement, or security addendum. Nothing in these Terms makes mosAIQ automatically compliant with HIPAA or any similar regime; a signed business associate agreement and a suitable technical architecture are required before mosAIQ handles protected health information. The Client is solely responsible for any regulated data it submits in breach of this section and will indemnify mosAIQ for claims arising from that breach.
Where the Services send emails, text messages, calls, or other outbound communications, the Client is solely responsible for determining the legal basis for those communications, maintaining required consents, honoring opt-out and do-not-call requests, ensuring the accuracy of claims and advertising, obtaining any needed approvals of outbound content, and complying with applicable telemarketing, text-messaging, email-marketing, advertising, privacy, and platform rules. The Client is the sender and initiator of those communications for all legal purposes.
The Services depend on external platforms and services whose functionality and availability we do not control, including domain registrars, hosting infrastructure, AI providers, and payment processors. Except as provided in Section 5, third-party fees are governed by the applicable Order, and mosAIQ is not liable for the acts, omissions, availability, pricing, or discontinuation of any third-party platform.
Client content. The Client retains ownership of content, data, and materials it provides and grants mosAIQ a license to use them to perform the Services.
Custom deliverables. To the extent transferable, and subject to full payment, mosAIQ assigns to the Client its rights in the final custom Deliverables specifically identified as client-owned in the applicable Order.
mosAIQ materials and third-party components. No ownership is transferred in mosAIQ's pre-existing or background technology, tools, templates, connectors, libraries, know-how, generalized workflow patterns, prompts, reusable code, or improvements ("mosAIQ Materials"), or in third-party software, open-source components, or stock media. These are provided under their respective licenses, and the Client receives only the rights needed to use the Deliverable as intended.
AI-generated materials. mosAIQ does not warrant that AI-generated output is exclusive, original, non-infringing, or protectable, and assigns only such rights in AI-generated materials as it actually holds and can transfer. The Client is responsible for its decision to use, publish, or deploy AI-generated materials.
Website accounts and files. Transfer of website accounts, source code, editable design files, and similar assets occurs only where and as expressly stated in the applicable Order, and where the website is not a mosAIQ-owned hosted site under Section 8.
Portfolio. mosAIQ may retain copies of Deliverables for archival and portfolio purposes, subject to Section 16.
Each party will protect the other's confidential information and use it only for the relationship between the parties. Standard exceptions apply for information that is lawfully already known, independently developed, or publicly available through no fault of the receiving party.
mosAIQ uses reasonable safeguards appropriate to its role and to the agreed architecture. The Client controls its own credentials and permissions and is responsible for securing them. Each party will give the other prompt notice of any suspected security incident of which it becomes aware.
mosAIQ warrants that professional services will be performed in a workmanlike manner. To make a warranty claim, the Client must notify mosAIQ in writing within 30 days after the affected services are performed. The Client's sole and exclusive remedy, and mosAIQ's entire liability, for a breach of this warranty is re-performance of the affected services within a commercially reasonable time or, if re-performance is not commercially feasible, a refund of the fees paid for the affected non-conforming services, not to exceed the cap in Section 19. Except for this limited warranty, the Services are provided "as is" and "as available," and mosAIQ disclaims all other warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty regarding AI or automated outputs, to the fullest extent permitted by law.
To the fullest extent permitted by law, neither party is liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, regardless of the theory of liability and even if advised of the possibility. mosAIQ's total aggregate liability arising out of or relating to the Services and these Terms will not exceed the fees paid to mosAIQ for the affected Services during the six (6) months immediately before the event giving rise to the claim, or $100 for free use of the website.
The exclusion of damages and the liability cap above do not apply to: (a) the Client's payment obligations; (b) the Client's indemnification obligations; (c) either party's breach of confidentiality; (d) a party's fraud or willful misconduct; or (e) the Client's unauthorized use of the Services, violation of law, or infringement or misappropriation of intellectual property. For clarity, mosAIQ's liability arising from or relating to AI or automated outputs, third-party platforms, hosting, data loss, and the performance of the Services is subject to the cap and is not within any exception, except to the extent directly caused by mosAIQ's fraud or willful misconduct.
mosAIQ may suspend or terminate access to the Services for security risks, legal or compliance reasons, or material breach, including non-payment of fees or of recurring charges. Upon termination, provisions relating to payment, confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution survive. The effect of cancellation on mosAIQ-owned websites and domains, and any export or transfer rights, are governed by Section 8.
By the Client. The Client will defend, indemnify, and hold harmless mosAIQ and its owners, personnel, and contractors from and against any third-party claims, and related losses, damages, liabilities, costs, and reasonable attorneys' fees, arising from or relating to: (a) Client Data or client-provided content; (b) the Client's use, publication, or deployment of the Services or of any AI or automated output; (c) communications sent through the Services, including telemarketing, text-messaging, email-marketing, advertising, consent, and opt-out claims; (d) the Client's violation of law or of these Terms; (e) regulated or sensitive data submitted in breach of Section 12; or (f) unauthorized use of the Services through the Client's accounts or credentials.
By mosAIQ. mosAIQ will defend the Client against third-party claims that a proprietary Deliverable created solely by mosAIQ and identified as client-owned in an Order infringes a United States intellectual-property right, and will pay damages finally awarded, excluding any claim arising from: client-provided content; AI-generated materials; third-party or open-source components; modifications or combinations not made by mosAIQ; or use outside the intended scope. This indemnity is subject to the liability cap in Section 19 and states mosAIQ's entire liability and the Client's exclusive remedy for intellectual-property claims.
Procedure. The party seeking indemnification will give prompt written notice of the claim, allow the indemnifying party to control the defense and selection of counsel, and provide reasonable cooperation. No settlement that imposes liability or an admission on the other party may be made without that party's consent, not to be unreasonably withheld.
IP remedies. For a covered infringement claim, mosAIQ may, at its option and expense: (1) obtain the right for the Client to continue using the affected Deliverable; (2) modify it to be non-infringing; (3) replace it with a functionally equivalent item; or (4) terminate the affected component and refund an appropriate depreciated or unused amount, which is mosAIQ's sole obligation in that case.
mosAIQ may identify the Client in a factual client list after providing notice. Detailed case studies or performance claims require the Client's explicit approval.
The parties will attempt in good faith to resolve any dispute for 30 days before initiating arbitration or litigation. Except for small-claims matters (within the applicable small-claims jurisdictional limit) or requests for injunctive relief, disputes will be resolved by binding, individual arbitration.
Arbitration will be administered by the American Arbitration Association under its applicable Commercial Arbitration Rules, before one arbitrator, in Miami-Dade County, Florida, or remotely by agreement of the parties. The Federal Arbitration Act governs the interpretation and enforcement of this section. Arbitration is commenced by delivering a written demand to the other party at the notice address in Section 26. Filing and administrative fees are allocated under the AAA rules, and the arbitrator may award the prevailing party its reasonable attorneys' fees and costs to the extent permitted by law or the applicable Order.
Class waiver. Class actions and class-wide or consolidated arbitration are waived; disputes are resolved only on an individual basis. If this class waiver is found unenforceable, the remainder of this section survives, but the unenforceable portion's dispute proceeds in court rather than in class arbitration. You may opt out of arbitration within 30 days of first accepting these Terms by written notice to the address in Section 26.
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction over disputes not subject to arbitration and over proceedings to compel arbitration, enforce an award, or obtain permitted injunctive relief. Each party consents to personal jurisdiction and venue in those courts.
You consent to receive notices and disclosures electronically. Electronic acceptance, typed signatures, click-through acceptance, and electronic records have the same legal effect as original handwritten signatures and paper records.
Legal notices to mosAIQ must be sent to legal@mymosaiq.com with the subject line "Legal Notice." Notices are deemed received on the date of confirmed electronic delivery. mosAIQ may send notices to the Client at the email or account contact on file, which are deemed received when sent.
Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure), except for payment obligations. No failure or delay in exercising any right operates as a waiver, and no waiver is effective unless in writing. The Client may not assign these Terms without mosAIQ's consent; mosAIQ may assign these Terms in connection with a merger, reorganization, or sale of assets. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in effect. These Terms, together with the applicable Order and Privacy Policy, are the entire agreement between the parties regarding the Services and supersede prior understandings.
We may update these Terms from time to time; updates take effect when the revised Terms are posted with a new effective date, and, for recurring subscriptions, subject to any advance-notice requirements under applicable law. For questions about these Terms, contact us at info@mymosaiq.com or (786) 377-9277.