A multi-location neurology practice was losing patient access and revenue through missed calls, no-shows, lapsed follow-ups, unanswered reviews and aging balances. mosAIQ connected each signal to a specific, accountable workflow.
Across multiple locations, after-hours calls reached voicemail, no-shows were not consistently recovered, overdue neurology patients were not recalled, and aging balances sat without a defined sequence. Staff could see each problem, but no single workflow owned the next action.
After-hours calls, abandoned inquiries and missed appointments entered a prioritized callback and rescheduling queue by location, provider and urgency.
Patients overdue for Parkinson’s, epilepsy, memory and other chronic-care follow-ups were segmented by clinical rules before approved outreach was sent.
Aging patient balances, unresolved reviews and dormant referral relationships were assigned to the correct team, escalated when overdue and tracked through resolution.
